HomeMy WebLinkAboutMaverick Networks 2025-06-05; Amendment 1 2025-09-09COU 2425-223-A1
CITY OF UKIAH
AMENDMENT NO. 1
TO
PROFESSIONAL SERVICES CONTRACT 2425223
BETWEEN
MAVERICK NETWORKS, INC.
and THE CITY OF UKIAH
This Amendment No. 1, entered on September 9th, 2025 revises the Agreement for
Professional services dated June 5th, 2025 between the City of Ukiah and Maverick
Networks, Inc., for professional consulting services relating to Phone System
Implementation.
This Amendment No. 1 adds additional Scope of Work per Exhibit 1 and adds an
additional $9,555. This revises the total, not-to-exceed amount to $29,195.
Except as expressly amended by this Amendment, all other terms remain unchanged and
in full force and effect.
IN WITNESS WHEREOF, THE PARTIES HAVE EXECUTED THIS
AMENDMENT ON THE EFFECTIVE DATE:
MAVERICK NETWORKS, INC.
BY: DATE:
PRINT NAME:
CITY OF UKIAH
BY: DATE:
SAGE SANGIACOMO, CITY MANAGER
ATTEST
BY: DATE:
KRISTINE LAWLER, CITY CLERK
Docusign Envelope ID: CFA23E8B-3270-40CB-8795-F2F4130448BF
Aaron Lee
9/9/2025
11/07/2025
Kristine Lawler (Nov 10, 2025 07:42:40 PST)Kristine Lawler 11/10/2025
MNI Agreement Implementation Cloud Services SOW
Maverick Networks, Inc.
Professional Services Statement of Work for
Implementation Services
End User Line Item Pricing Report
Partner MAVERICK NETWORKS, INC. (0000127002)
Company City of Ukiah
Quote Created 28-August-2025
This quote is based on the Sourcewell Contract #120122-
MBS
Purchase orders resulting from this quote may be written to Sourcewell Selling Agent per the ordering instructions below.
Membership and contract information is available at www.sourcewell-mn.gov
End Customer Information
Company City of Ukiah
Address 300 Seminary Avenue. Ukiah, CA, USA
Postal/Zip Code 95482
Non-recurring Charges
Part No. Description Qty List Ext List Ext Price
Parts Catalogue
53002197 SUBCONTRACTOR USER DEFINED CHARGES 9,555.00 1.00 9,555.00 9,555.00
Total 9,555.00 9,555.00
Please note the following order requirements:
* Prime Sourcewell Contract number #120122-MBS must be referenced on the PO
* The Sourcewell End-User must be noted on PO
Signature
Name Title
Date
džŚŝďŝƚϭDocusign Envelope ID: CFA23E8B-3270-40CB-8795-F2F4130448BF
MNI Agreement Implementation Cloud Services SOW
This Maverick Networks, Inc. Professional Services Statement of Work CHANGE ORDER for Professional
Services (this “SOW”) is executed by Maverick Networks, Inc., Inc. (“Maverick Networks, Inc.”), and City
of Ukiah the “Customer”).
Customer: City of Ukiah
Quote/SOW Number: 08282025-AW
Labor Cost: $9,555.00 USD
Project Phases: Single Phase Project
Scope of the Phase Value Completion Criteria
Phase All the Professional Services
described in this SOW.
Same as Labor Cost.
(Excluding Taxes and
Service Expenses if
applicable (Actuals).
Completion of all Professional
Services described in this SOW.
The following activities shall be performed in accordance with this Statement of Work at the location(s)
and for the number of Users and Sites indicated in the attached Appendices:
1. Maverick Networks, Inc. Build
1.1. Maverick Networks, Inc. User Interface (“UI”) Build Out
i. Maverick Networks, Inc. will remotely configure the user interfaces in the system (“UI Build
Out”) based on the specifications agreed to between the parties in the BRD.
ii. The UI Build Out will include the features and applications listed in this Section, for up to the
number of Users, and the locations set forth in Appendix B.
iii. Additional Users and locations not listed in Appendix B are subject to additional fees via
executed Change Order
iv. The UI Build Out will include:
a. Core Office scripting and UI administration
b. Users – This portion of the UI Build Out includes the following:
• Extension Number;
• First Name;
• Last name;
• Email address; and
• E911 Address (Customer shall verify that this address is correct in the system
within twenty-four (24) hours of notification by Maverick Networks, Inc.
Personnel that the UI Build Out is complete)
c. Auto Attendant - This portion of the UI Build Out includes the following (as agreed
upon and documented in the BRD):
• Configuration of the Call Flows for the routing of calls during business hours
including:
1. Setup of Auto Receptionist features;
2. Routing and/or IVR menu creation; and
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MNI Agreement Implementation Cloud Services SOW
3. Advanced Rules setup needed for routing menus
• Configuration of the Call Flows for the routing of calls after business hours,
including the setup of Auto Receptionist features, routing and/or IVR menu
creation, and the Advanced Rules setup needed for routing menus.
d. Call Routing - This portion of the UI Build Out includes the following (as agreed upon
and documented in the BRD):
• Configuration of the groups to be used for call routing including Virtual
Extensions, Call Queue Groups, Message and Announcement Only
Extensions.
v. Customizations on individual User endpoints, or phone settings, are not included in the
included standard UI Build Out.
a. Individual endpoint customization includes, but not limited to:
• Custom button mapping;
• Presence;
• Intercom;
• Forwarding; or
• Speed dials.
b. Individual endpoint customization is available to the customer via change request at
an additional charge.
5. Maverick Networks, Inc. Training Services
5.1. End User Training - Maverick Networks, Inc. Professional Services will provide resources to
complete the following:
i. Up to Three (3), one-hour training sessions:
a. Standard End User
b. Train the Trainer (Standard End User)
c. Exec Assistant/Front Desk
d. Remote User
ii. Session recordings included at no additional cost
iii. Online, self-service end user training included at no additional cost
a. Webinars & Videos, Getting Started Tutorials, and User Guides
iv. Custom end user training, documentation, and videos available at an additional cost via
change request
v. Additional end user sessions are available to the customer via Change Request at an
additional charge
6. Customer Responsibilities – The Customer is responsible for aspects not specifically included in this
Statement of Work. Out of scope items include:
i. The customers LAN/WAN infrastructure;
ii. Network minimum requirements for Maverick Networks, Inc. as a Service model;
a. Quality of Service (QoS) configuration;
b. Firewall or Access Control List (ACL) configuration;
c. Power over Ethernet (POE) port activation / configuration;
iii. Configuration and software installation on customer PCs;
iv. Decommission and disposal of any legacy equipment;
v. Customizations on individual User endpoints, or phone settings (as defined in section 3.1.v);
vi. Provide workspace for Maverick Networks, Inc. on-site personnel (as scoped);
vii. Overhead paging;
Docusign Envelope ID: CFA23E8B-3270-40CB-8795-F2F4130448BF
MNI Agreement Implementation Cloud Services SOW
viii. Postage Machines;
ix. Credit Card or Point of Sale (POS) Machines;
x. Door buzzer or Automatic Door Controller;
xi. Third party SIP phones;
xii. Headsets;
xiii. Analog Devices.
7. Customer’s Telephone Number Porting –The Customer is responsible for authorizing the telephone
number porting by Maverick Networks, Inc. Maverick Networks, Inc. shall provide guidance on porting
data collection, and shall assist with submission of porting request(s). This effort pertains to those
locations identified in Appendix B. Customer and Maverick Networks, Inc. agree that Maverick
Networks, Inc. is not responsible for the portability of any individual number or group of numbers and
the sign-off the Professional Services Project Completion Signoff Document shall not be withheld by
Customer for delays in the porting of the numbers.
i. Notwithstanding the above, the Maverick Networks, Inc. Project Manager, upon Customer
request, shall assist the Customer with this responsibility by performing the following tasks
for each Site:
ii. The Maverick Networks, Inc. Project Manager shall assist the Customer with the initial
submission of port requests and shall assist in up to three (3) rejections/resubmissions per
location or 90 days from submission, whichever occurs first;
a. Any additional port rejections will be the responsibility of the Customer;
b. Customer shall provide Maverick Networks, Inc. all appropriate Letters of
Authorization
(“LOA”'s), billing information, and authorized signer for each location;
c. Porting submissions will include numbers mapped to correct route as “company”
numbers or Direct Dial phone numbers;
8. Delays and Changes- Changes to this SOW shall be made only in a mutually executed written change
order between Maverick Networks, Inc. and Customer (a “Change Order,”) a sample of which is
attached as Appendix C to this SOW), outlining the requested change and the effect of such change on
the Services, including without limitation the fees and the timeline as determined by mutual agreement
of both parties. Any delays in the performance of consulting services or delivery of deliverables caused
by Customer, including without limitation delays in completing and returning Customer documentation
required during the P&D or completing the BRD, may result in an adjustment of project timeline and
additional fees. Any changes or additions to the services described in this SOW shall be requested by a
Change Order and may result in additional fees.
9. Project Phasing. - The Professional Services may be delivered in one or more phases as set forth in this
SOW. This SOW describes the milestones, objectives, Deliverables, Sites, fees and other components
that are included in the scope of each phase (“Project Phases”). Customer agrees that the delivery,
installation, testing, acceptance and payment for the Professional Services rendered under any one
Project Phase is not dependent on the delivery, installation, testing, acceptance and payment for the
Professional Services under any other Project Phase. Each Project Phase will be billed upon Acceptance,
and Payment for each Project Phase is due in full within the applicable payment period agreed between
the parties and is non-refundable.
Docusign Envelope ID: CFA23E8B-3270-40CB-8795-F2F4130448BF
MNI Agreement Implementation Cloud Services SOW
IN WITNESS WHEREOF, the Parties have executed this Maverick Networks, Inc. Professional Services
Statement of Work for Implementation Services below through their duly authorized representatives.
Customer Maverick Networks, Inc.
City of Ukiah Maverick Networks, Inc.
By: By:
Name: Name:
Title: Title:
Date: Date:
Docusign Envelope ID: CFA23E8B-3270-40CB-8795-F2F4130448BF
9/9/2025
Aaron Lee
CEO
Sage Sangiacomo
City Manager
11/07/2025
MNI Agreement Implementation Cloud Services SOW
MNI Professional Services
Statement of Work for Professional Services
Appendix A
Planning and Design Location
Planning and Design Location Address(s): Up to # of Users
Remote 123
Maverick Networks, Inc. Professional
Services Statement of Work for Professional
Services Appendix B
Site Address Number
of Users
Deployment
Type
Number
of Site
Visits
Maximum
Days On-
Site
1
Multiple
TBD Remote 0 0
2
TBD Remote 0 0
3
TBD Remote 0 0
4
TBD Remote 0 0
Docusign Envelope ID: CFA23E8B-3270-40CB-8795-F2F4130448BF
MNI Agreement Implementation Cloud Services SOW
MNI Professional Services
Statement of Work for Professional Services
Appendix C
Change Order Form for Implementation Services
This Change Order to the Statement of Work is by and between Customer and Maverick Networks, Inc.
with the Effective Date listed below, establishes a change to the project scope or budget. By executing
this Change Order, the parties agree to the Services to be performed under the Professional Services
Statement of Work (“SOW”) indicated below as modified by this Change Request.
Effective Date of SOW:
Project Name: Request Date: PO Number: Quote Number:
Customer Name: Requested By: Requestor
Phone:
Requestor email:
Customer Address:
Specific Details Explaining the Change:
Change 1
Quantity: Description: Professional Services Cost:
BY SIGNING BELOW, the Parties have each caused this Change Order to be signed and delivered by its
duly authorized representative as of the date Customer signs below (the “Effective Date”).
Customer Maverick Networks, Inc.
By: By:
Signed: Signed:
Title: Title:
Date: Date:
Change Order Total:
Impact on Project Timeline and Scheduled Delivery Date:
Impact on SOW Pricing:
Docusign Envelope ID: CFA23E8B-3270-40CB-8795-F2F4130448BF