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Home My WebLink AboutRingCentral 2025-07-07; Amendment 1 2025-09-25COU 2425-221-A1 CITY OF UKIAH AMENDMENT NO. 1 TO PROFESSIONAL SERVICES CONTRACT 2425221 BETWEEN RINGCENTRAL, INC. and THE CITY OF UKIAH This Amendment No. 1, entered on September 25th, 2025 revises the Agreement for Professional services dated July 7th, 2025 between the City of Ukiah and RingCentral, Inc., for professional services relating to the purchase of a new phone system. This Amendment No. 1 adds additional Scope of Work per Exhibit 1 and adds an additional $7,200. This revises the total, not-to-exceed amount to $163,825.25. Except as expressly amended by this Amendment, all other terms remain unchanged and in full force and effect. IN WITNESS WHEREOF, THE PARTIES HAVE EXECUTED THIS AMENDMENT ON THE EFFECTIVE DATE: RINGCENTRAL, INC. BY: DATE: PRINT NAME: CITY OF UKIAH BY: DATE: SAGE SANGIACOMO, CITY MANAGER ATTEST BY: DATE: KRISTINE LAWLER, CITY CLERK Docusign Envelope ID: 28E2F0D7-30E1-4B50-A45A-633BDEE06A78 Michael Fiocca 9/25/2025 09/26/2025 Kristine Lawler (Sep 29, 2025 08:50:24 PDT)Kristine Lawler 09/29/2025 Change Order Form Page 1 of 3 CHANGE ORDER FORM This Change Order Form (“Change Order”), amends the previous Order Forms placed under the agreement between RingCentral, Inc. (“RingCentral”) and City of Ukiah (“Customer” or “You”) (together the “Parties”), for the purchase of the Services, licenses, and products listed herein. This Change Order is subject to and incorporates the terms and conditions of: (i) the separate wr itten agreement, executed by the Parties governing the purchase of the Services described in this Change Order, or (ii) the RingCentral Online Terms of Service available at https://www.ringcentral.com/legal/eulatos.html, if there is no written agreement in place (hereinafter i) and (ii) referred to as the “Agreement”). The Parties agree to amend the quantities, Services, products, pricing and terms specifically set forth below. All other terms and conditions not expressly contained herein shall remain unchanged and in full effect. Cap italized terms not defined herein shall have the same meanings as set forth in the applicable Agreement between the Parties. Unless agreed by both Parties in writing, any terms or conditions set forth in a Customer-issued purchase order or ordering document shall not apply. Please note that RingCentral MVP is now RingEX. All references to “RingCentral MVP”, whether in terms of service, advertising or product descriptions, mean “RingEX”. Customer Service Provider City of Ukiah RingCentral, Inc. 300 Seminary Ave. Ukiah, CA 95482 United States 20 Davis Drive Belmont, CA 94002 United States City of Ukiah 17074636200 itdept@cityofukiah.com Customer UID: 2491008014 Any new Services ordered under this Change Order will begin on the Start Date set forth below and will run coterminously with the Initial Term and Renewal Term previously agreed between the Parties, unless modified. Billing for incremental services will commence on the Start Date and will be invoiced on the same billing cycles as any preexisting Services. Other fee adjustments may not be effective until your next monthly service cycle . Service Commitment Period Start Date for Items Added in this Change Order: Effective as of the last date of signature below. Initial Term: 60 Months Starting on May 09, 2025 Renewal Term: 60 Months Payment Schedule: Previous: Monthly, New: Monthly Exhibit1DocusignEnvelopeID: 28E2F0D7-30E1-4B50-A45A-633BDEE06A78 Change Order Form Page 2 of 3 RingEX Services Recurring Services Summary of Service Existing Qty Additional Qty (+/-) Total Qty Rate Change in Service Subtotal DigitalLine Unlimited Advanced 97 0 97 $15.95 $0.00 $1,547.15 DigitalLine Unlimited Advanced $10.95 Compliance and Administrative Cost Recovery Fee 4.00 e911 Service Fee $1.00 DigitalLine Basic 19 0 19 $11.99 $0.00 $227.81 DigitalLine Basic $6.99 Compliance and Administrative Cost Recovery Fee 4.00 e911 Service Fee $1.00 Additional Local Number 209 0 209 $0.49 $0.00 $102.41 Monthly Recurring Services* $1,877.37 RingCX Services Recurring Services Summary of Service Existing Qty Additional Qty (+/-) Total Qty Rate Change in Service Subtotal RingCX, named agent seat 6 2 8 $60.00 $120.00 $480.00 Call recording storage - 30 days, per seat 6 2 8 $0.00 $0.00 $0.00 Monthly Recurring Services* $480.00 Total Initial Amount $2,357.37 Amounts are exclusive of applicable Taxes, Fees, and Shipping Charges. Docusign Envelope ID: 28E2F0D7-30E1-4B50-A45A-633BDEE06A78 Change Order Form Page 3 of 3 Overage Rates* RingCX Services Rate RingCX, named agent seat on demand $95.00 Inbound calls to North America toll-free numbers, per 10 min $0.14 Outbound calls via automated dialer to North America numbers, per 10 min $0.16 IVR calls processing, overage per 10 minutes $0.20 Call recording storage - 30 days, overage per seat $0.00 Disconnect Scrub, per 10 scrubs $0.08 Automated speech recognition, per 10 minutes $0.30 RingCX Analytics - Historical Data Retention 2Y $30.00 RingCX Analytics - Historical Data Retention 3Y $45.00 RingCX Analytics - Historical Data Retention 4Y $60.00 RingCX Analytics - Historical Data Retention 5Y $75.00 RingCX Analytics - Historical Data Retention 6Y $90.00 RingCX Analytics - Historical Data Retention 7Y $105.00 RingCX Analytics - Historical Data Retention 8Y $120.00 NOTE: Customer acknowledges and agrees that if third-party products such as WhatsApp are used, additional fees may be incurred and invoiced by RingCentral on your next billing cycle after such usage occurred. Cost Center Billing For customers with cost center billing, it is the customer’s responsibility to provide cost center allocation information to RingCentral at least 10 days prior to the issuance of the invoice. After the information is received, itwill be reflected on future invoices, but will not be adjusted retroactively on past invoices. If purchasing additional services through the administrative portal, it is the customer’s responsibility to assign cost centers at the time of purchase; otherwise, those services will not be allocated by cost center on the next invoice. Please note that cost center allocation is not available for certain items, such as minute bundles and credit memos. For additional questions, please contact the RingCentral invoice billing team at billingsupport@ringcentral.com. Add-on Services. Customer is responsible for reviewing additional terms and conditions that may apply to RingCentral add-on services (where available) and certain Advanced Support Services listed on this order form , and which are available at https://www.ringcentral.com/legal/add-on-services.html. IN WITNESS WHEREOF, the Parties have executed this Change Order Form above through their duly authorized representatives. Customer RingCentral City of Ukiah RingCentral, Inc. By: \RCsign1\ By: Image Select="//Internal_Signature" Optional="true" Width=”2” Height=”1”/> #> Name: \RCname1\ Name: Michael Fiocca Title: \RCtitle1\ Title: Regional Vice President, Public Sector Date: \RCdate1\ Date: \RCdate1\ Docusign Envelope ID: 28E2F0D7-30E1-4B50-A45A-633BDEE06A78 9/25/2025 Sage Sangiacomo City Manager 09/26/2025 Professional Services Statement of Work Page 1 of 0 Docusign Envelope ID: 28E2F0D7-30E1-4B50-A45A-633BDEE06A78