HomeMy WebLinkAboutMaverick Networks 2025-06-05AGREEMENT FOR
PROFESSIONAL CONSUL TING SERVICES
COU No. 2425-223
This Agreement, made and entered into this 5th day of June, 2025 ("Effective Date"), by
and between CITY OF UKIAH, CALIFORNIA, hereinafter referred to as "City" and Maverick
Networks, Inc., a corporation organized and in good standing under the laws of the state of
California, hereinafter referred to as "Consultant".
RECITALS
This Agreement is predicated on the following facts:
a.City requires consulting services related to Phone System Implementation.
b.Consultant represents that it has the qualifications, skills, experience and properly
licensed to provide these services, and is willing to provide them according to the terms
of this Agreement.
c.City and Consultant agree upon the Scope-of-Work and Work Schedule attached hereto
as Attachment "A", describing contract provisions for the project and setting forth the
completion dates for the various services to be provided pursuant to this Agreement.
TERMS OF AGREEMENT
1.0 DESCRIPTION OF PROJECT
1.1 The Project is described in detail in the attached Scope-of-Work (Attachment "A").
2.0 SCOPE OF SERVICES
2.1 As set forth in Attachment "A".
2.2. Additional Services. Additional services, if any, shall only proceed upon written
agreement between City and Consultant. The written Agreement shall be in the form of
an Amendment to this Agreement.
3.0 CONDUCT OF WORK
3.1 Time of Completion. Consultant shall commence performance of services as required
by the Scope-of-Work upon receipt of a Notice to Proceed from City and shall complete
such services within a reasonable time to be determined in coordination with the City.
Consultant shall complete the work to the City's reasonable satisfaction, even if contract
disputes arise or Consultant contends it is entitled to further compensation.
4.0 COMPENSATION FOR SERVICES
4.1 Basis for Compensation. For the performance of the professional services of this
Agreement, Consultant shall be compensated on a time and expense basis not to
exceed a guaranteed maximum dollar amount of $19,640. Labor charges shall be
based upon hourly billing rates for the various classifications of personnel employed by
Consultant to perform the Scope of Work as set forth in the attached Attachment A,
which shall include all indirect costs and expenses of every kind or nature, except direct PAGEIOF7
COU No. 2425-223
expenses. The direct expenses and the fees to be charged for same shall be as set
forth in Attachment A. Consultant shall complete the Scope of Work for the not-to-
exceed guaranteed maximum, even if actual time and expenses exceed that amount.
4.2 Changes. Should changes in compensation be required because of changes to the
Scope-of-Work of this Agreement, the parties shall agree in writing to any changes in
compensation. "Changes to the Scope-of-Work" means different activities than those
described in Attachment "A" and not additional time to complete those activities than the
parties anticipated on the date they entered this Agreement.
4.3 Sub-contractor Payment. The use of sub-consultants or other services to perform a
portion of the work of this Agreement shall be approved by City prior to commencement
of work. The cost of sub-consultants shall be included within guaranteed not-to-exceed
amount set forth in Section 4.1.
4.4 Terms of Payment. Payment to Consultant for services rendered in accordance with this
contract shall be based upon submission of monthly invoices for the work satisfactorily
performed prior to the date of the invoice less any amount already paid to Consultant,
which amounts shall be due and payable thirty (30) days after receipt by City. The
invoices shall provide a description of each item of work performed, the time expended
to perform each task, the fees charged for that task, and the direct expenses incurred
and billed for. Invoices shall be accompanied by documentation sufficient to enable City
to determine progress made and to support the expenses claimed.
5.0 ASSURANCES OF CONSULTANT
5.1 Independent Contractor. Consultant is an independent contractor and is solely
responsible for its acts or omissions. Consultant (including its agents, servants, and
employees) is not the City's agent, employee, or representative for any purpose.
It is the express intention of the parties hereto that Consultant is an independent
contractor and not an employee, joint venturer, or partner of City for any purpose
whatsoever. City shall have no right to, and shall not control the manner or prescribe the
method of accomplishing those services contracted to and performed by Consultant
under this Agreement, and the general public and all governmental agencies regulating
such activity shall be so informed.
Those provisions of this Agreement that reserve ultimate authority in City have been
inserted solely to achieve compliance with federal and state laws, rules, regulations, and
interpretations thereof. No such provisions and no other provisions of this Agreement
shall be interpreted or construed as creating or establishing the relationship of employer
and employee between Consultant and City.
Consultant shall pay all estimated and actual federal and state income and self-
employment taxes that are due the state and federal government and shall furnish and
pay worker's compensation insurance, unemployment insurance and any other benefits
required by law for himself and his employees, if any. Consultant agrees to indemnify
and hold City and its officers, agents and employees harmless from and against any
claims or demands by federal, state or local government agencies for any such taxes or
benefits due but not paid by Consultant, including the legal costs associated with
defending against any audit, claim, demand or law suit.
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COU No. 2425-223
Consultant warrants and represents that it is a properly licensed professional or
professional organization with a substantial investment in its business and that it
maintains its own offices and staff which it will use in performing under this Agreement.
5.2 Conflict of Interest. Consultant understands that its professional responsibility is solely
to City. Consultant has no interest and will not acquire any direct or indirect interest that
would conflict with its performance of the Agreement. Consultant shall not in the
performance of this Agreement employ a person having such an interest. If the City
Manager determines that the Consultant has a disclosure obligation under the City's
local conflict of interest code, the Consultant shall file the required disclosure form with
the City Clerk within 10 days of being notified of the City Manager's determination.
6.0 INDEMNIFICATION
6.1 Insurance Liability. Without limiting Consultant's obligations arising under Paragraph 6.2
Consultant shall not begin work under this Agreement until it procures and maintains for
the full period of time allowed by law, surviving the termination of this Agreement
insurance against claims for injuries to persons or damages to property, which may arise
from or in connection with its performance under this Agreement.
A. Minimum Scope of Insurance
Coverage shall be at least as broad as:
1. Insurance Services Office ("ISO) Commercial General Liability Coverage
Form No. CG 20 10 10 01 and Commercial General Liability Coverage —
Completed Operations Form No. CG 20 37 10 01.
2. ISO Form No. CA 0001 (Ed. 1/87) covering Automobile Liability, Code 1
,.any auto" or Code 8, 9 if no owned autos and endorsement CA 0025.
3. Worker's Compensation Insurance as required by the Labor Code of the
State of California and Employers Liability Insurance.
4. Errors and Omissions liability insurance appropriate to the consultant's
profession. Architects' and engineers' coverage is to be endorsed to
include contractual liability.
B. Minimum Limits of Insurance
Consultant shall maintain limits no less than:
1. General Liability: $1,000,000 combined single limit per occurrence for
bodily injury, personal injury and property damage including operations,
products and completed operations. If Commercial General Liability
Insurance or other form with a general aggregate limit is used, the
general aggregate limit shall apply separately to the work performed
under this Agreement, or the aggregate limit shall be twice the prescribed
per occurrence limit.
2. Automobile Liability: $1,000,000 combined single limit per accident for
bodily injury and property damage.
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COU No. 2425-223
3. Worker's Compensation and Employers Liability: Worker's compensation
limits as required by the Labor Code of the State of California and
Employers Liability limits of$1,000,000 per accident.
4. Errors and Omissions liability: $1,000,000 per occurrence.
C. Deductibles and Self-Insured Retentions
Any deductibles or self-insured retentions must be declared to and approved by
the City. At the option of the City, either the insurer shall reduce or eliminate
such deductibles or self-insured retentions as respects to the City, its officers,
officials, employees and volunteers; or the Consultant shall procure a bond
guaranteeing payment of losses and related investigations, claim administration
and defense expenses.
D. Other Insurance Provisions
The policies are to contain, or be endorsed to contain, the following provisions:
1. General Liability and Automobile Liability Coverages
a. The City, it officers, officials, employees and volunteers are to be
covered as additional insureds as respects; liability arising out of
activities performed by or on behalf of the Consultant, products
and completed operations of the Consultant, premises owned,
occupied or used by the Consultant, or automobiles owned, hired
or borrowed by the Consultant for the full period of time allowed by
law, surviving the termination of this Agreement. The coverage
shall contain no special limitations on the scope-of-protection
afforded to the City, its officers, officials, employees or volunteers.
b. The Consultant's insurance coverage shall be primary insurance
as respects to the City, its officers, officials, employees and
volunteers. Any insurance or self-insurance maintained by the
City, its officers, officials, employees or volunteers shall be in
excess of the Consultant's insurance and shall not contribute with
it.
C. Any failure to comply with reporting provisions of the policies shall
not affect coverage provided to the City, its officers, officials,
employees or volunteers.
d. The Consultant's insurance shall apply separately to each insured
against whom claim is made or suit is brought, except with respect
to the limits of the insurer's liability.
2. Worker's Compensation and Employers Liabilitv Coverage
The insurer shall agree to waive all rights of subrogation against the City,
its officers, officials, employees and volunteers for losses arising from
Consultant's performance of the work, pursuant to this Agreement.
PAGE 4 Or
COU No. 2425-223
3. Professional Liability Coverage
If written on a claims-made basis, the retroactivity date shall be the
effective date of this Agreement. The policy period shall extend one (1)
year from the date of final approved invoice.
4. All Coverages
Each Insurance policy required by this clause shall be endorsed to state
that coverage shall not be suspended, voided, canceled by either party,
reduced in coverage or in limits except after thirty (30) days prior written
notice by certified mail, return receipt requested, has been given to the
City.
E. Acceptability of Insurers
Insurance is to be placed with admitted California insurers with an A.M. Best's
rating of no less than A- for financial strength, AA for long-term credit rating and
AMB-1 for short-term credit rating.
F. Verification of Coverage
Consultant shall furnish the City with Certificates of Insurance and with original
Endorsements effecting coverage required by this Agreement. The Certificates
and Endorsements for each insurance policy are to be signed by a person
authorized by that insurer to bind coverage on its behalf. The Certificates and
Endorsements are to be on forms provided or approved by the City. Where by
statute, the City's Workers' Compensation - related forms cannot be used,
equivalent forms approved by the Insurance Commissioner are to be substituted.
All Certificates and Endorsements are to be received and approved by the City
before Consultant begins the work of this Agreement. The City reserves the right
to require complete, certified copies of all required insurance policies, at any
time. If Consultant fails to provide the coverages required herein, the City shall
have the right, but not the obligation, to purchase any or all of them. In that
event, the cost of insurance becomes part of the compensation due the
contractor after notice to Consultant that City has paid the premium.
G. Subcontractors
Consultant shall include all subcontractors or sub-consultants as insured under
its policies or shall furnish separate certificates and endorsements for each sub-
contractor or sub-consultant. All coverage for sub-contractors or sub-consultants
shall be subject to all insurance requirements set forth in this Paragraph 6.1.
6.2 Indemnification. Notwithstanding the foregoing insurance requirements, and in addition
thereto, Consultant agrees, for the full period of time allowed by law, surviving the
termination of this Agreement, to indemnify the City for any claim, cost or liability that
arises out of, or pertains to, or relates to any negligent act or omission or the willful
misconduct of Consultant in the performance of services under this contract by
Consultant, but this indemnity does not apply to liability for damages for death or bodily
injury to persons, injury to property, or other loss, arising from the sole negligence, willful
misconduct or defects in design by the City, or arising from the active negligence of the
City
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COU No. 2425-223
"Indemnify," as used herein includes the expenses of defending against a claim and the
payment of any settlement or judgment arising out of the claim. Defense costs include
all costs associated with defending the claim, including, but not limited to, the fees of
attorneys, investigators, consultants, experts and expert witnesses, and litigation
expenses.
References in this paragraph to City or Consultant, include their officers, employees,
agents, and subcontractors.
7.0 CONTRACT PROVISIONS
7.1 Ownership of Work. All documents furnished to Consultant by City and all documents or
reports and supportive data prepared by Consultant under this Agreement are owned
and become the property of the City upon their creation and shall be given to City
immediately upon demand and at the completion of Consultant's services at no
additional cost to City. Deliverables are identified in the Scope-of-Work, Attachment "A".
All documents produced by Consultant shall be furnished to City in digital format and
hardcopy. Consultant shall produce the digital format, using software and media
approved by City.
7.2 Governing Law. Consultant shall comply with the laws and regulations of the United
States, the State of California, and all local governments having jurisdiction over this
Agreement. The interpretation and enforcement of this Agreement shall be governed by
California law and any action arising under or in connection with this Agreement must be
filed in a Court of competent jurisdiction in Mendocino County.
7.3 Entire Agreement. This Agreement plus its Attachment(s) and executed Amendments
set forth the entire understanding between the parties.
7.4 Severability. If any term of this Agreement is held invalid by a court of competent
jurisdiction, the remainder of this Agreement shall remain in effect.
7.5 Modification. No modification of this Agreement is valid unless made with the agreement
of both parties in writing.
7.6 Assignment. Consultant's services are considered unique and personal. Consultant
shall not assign, transfer, or sub-contract its interest or obligation under all or any portion
of this Agreement without City's prior written consent.
7.7 Waiver. No waiver of a breach of any covenant, term, or condition of this Agreement
shall be a waiver of any other or subsequent breach of the same or any other covenant,
term or condition or a waiver of the covenant, term or condition itself.
7.8 Termination. This Agreement may only be terminated by either party: 1) for breach of
the Agreement; 2) because funds are no longer available to pay Consultant for services
provided under this Agreement; or 3) City has abandoned and does not wish to complete
the project for which Consultant was retained. A party shall notify the other party of any
alleged breach of the Agreement and of the action required to cure the breach. If the
breaching party fails to cure the breach within the time specified in the notice, the
contract shall be terminated as of that time. If terminated for lack of funds or
abandonment of the project, the contract shall terminate on the date notice of
termination is given to Consultant. City shall pay the Consultant only for services
PAGE 6OF7
06/20/2025
Kristine Lawler (Jun 23, 2025 16:20 PDT)
Kristine Lawler 06/23/2025
Sage Sangiacomo, City Manager
06/24/2025
This Maverick Networks, Inc. Professional Services Statement of Work for Professional Services (this
"SOW) is executed by Maverick Networks, Inc., Inc. ("Maverick Networks, Inc.'),and City of Ukiah the
"Customer").
Customer: City of Ukiah
Quote/SOW Number: 04302025-AW
Labor Cost: $19,640.00 USD
Project Phases:Single Phase Project
Scope of the Phase Value Completion Criteria
Phase All the Professional Services Same as Labor Cost. Completion of all Professional
described in this SOW. (Excluding Taxes and Services described in this SOW.
Service Expenses if
applicable (Actuals).
The following activities shall be performed in accordance with this Statement of Work at the location(s)
and for the number of Users and Sites indicated in the attached Appendices:
1. General
1.1. Assignment of a designated Project Manager("P1NW)—The Maverick Networks, Inc. PM will act
as Single Point of Contact (SPOC) for delivery services. The Maverick Networks, Inc. Project
Managerwill be responsible forthe following activities in connection with this Statement of Work
(SOW):
L Internal and external kickoff session hosted by Maverick Networks, Inc.;
ii. Creation and management of project governance,to include:
a. Project plan and Schedule;
b. Communication plan, resource plan,escalation plan,change plan,testplan;
c. Action and risk register;
ill. Completing resource assignment and scheduling in alignment with project schedule;
iv, Set up of project documentation and timelines in collaboration with designated Customer
SPOC;
V. Identifying,communicating and mitigating project risks and issues;
A. Alignment of scope of services with customer expectations during kickoff.
vii. Developing, reviewing,authorizing,implementing,and managing change requests and
interventions(Perform Change Management)to achieve project outputs;
vill. Facilitating and leading regular status update meetings, organize planning sessions and
Customer steering committees, as applicable;
ix. Completing scoped migration and go live support;and
X. Performing closure procedures at the conclusion of project activities.
MN Agreement implementation Cloud Services SOW
2. Maverick Networks. Inc. Planning and Design
2.1. Maverick Networks, Inc. Planning and Design ("P&D")and Business Requirements Document
("BRD") review — Maverick Networks, Inc. will initiate the Planning and Design process and
introduce the Business Requirements Document to the Customer. The Maverick Networks, Inc.
PM will partner with the Customer to schedule discovery to define, capture, record,and review
the existing Customer environment.The location(s)and number of users involved in the Planning
and Design process are set forth in Appendix A.
The Maverick Networks, Inc. Consultant will review the completed BRD form with the Customer to
clarify any design questions and recommend best practices prior to execution of final deliverable.The
fully reviewed BRD is signed off by Customer's Project Manager and Maverick Networks,Inc.'s Project
Manager prior to moving to deployment.
I. Any changes to the fully executed BRD will require an executed Change Order and may incur
additional fees.
ii. Data captured may include, but is not limited to,the following:
a. Customer Site information;
b. User Upload;
c. Data collection for End-User and AdministratorTraining;
d. Porting data;Callflow(s);
e. Roles and Permissions;
f. Delivery Overview;
g. Go-Live Readiness Report Card;
iii. Delay in completing and returning Customer documentation may result in an adjustment of
project timeline and additional fees.
3. Maverick Networks, Inc. Build
3.1. Maverick Networks,Inc. User Interface("UI")Build Out
I. Maverick Networks, Inc.will remotely configure the user interfaces in the system("UI Build
Out")based on the specifications agreed to between the parties in the BRD.
ii. The UI Build Out will include the features and applications listed in this Section,for up to the
number of Users,and the locations set forth in Appendix B.
ill. Additional Users and locations not listed in Appendix B are subject to additional fees via
executed Change Order
iv. The UI Build Out will include:
a. Core Office scripting and UI administration
b. Users—This portion of the UI Build Out includes the following:
• Extension Number;
• First Name;
• Last name;
• Email address;and
• E911 Address(Customer shall verify that this address is correct in the system
within twenty-four (24) hours of notification by Maverick Networks, Inc.
Personnel that the UI Build Out is complete)
c. Auto Attendant-This portion of the UI Build Out includes the following(as agreed
upon and documented in the BRD):
• Configuration of the Call Flows for the routing of calls during business hours
including:
1. Setup of Auto Receptionist features;
2. Routing and/or IVR menu creation;and
3. Advanced Rules setup needed for routing menus
MNI Agreement Implementation Cloud Services SOW
• Configuration of the Call Flows for the routing of calls after business hours,
including the setup of Auto Receptionist features, routing and/or IVR menu
creation,and the Advanced Rules setup needed for routing menus.
d. Call Routing-This portion of the UI Build Out includes the following(as agreed upon
and documented in the BRD):
• Configuration of the groups to be used for call routing including Virtual
Extensions, Call Queue Groups, Message and Announcement Only
Extensions.
V. Customizations on individual User endpoints, or phone settings,are not included in the
included standard UI Build Out.
a. Individual endpoint customization includes, but not limited to:
• Custom button mapping;
• Presence;
• Intercom;
• Forwarding;or
• Speed dials.
b. Individual endpoint customization is available to the customer via change request at
an additional charge.
4. Maverick Networks, Inc.RinaCX Build
4.1. Configuration of RingCentral MVP(MVP) Extensions
• Configuration of RingCentral MVP extensions for agent leg termination only in support
of up to 20 agent stations;
• Configuration of RingCentral MVP(MVP) Extensions Configuration is
limited to MVP initialization for agent talk path only
• Implementation Detail—Voice
This remote stage will provide a build-out of the following features and applications
as defined in the mutually executed design document
• Configuration of a single IVR with up to two (2)tiers Configuration of up to
five(5) options for tier one,and up to ten (10)options for tier 2
• Configuration of up to twenty(20)total named agents
• Administration of up to five(5)customer admin accounts
• Configuration of additional admin accounts is available to the
Customer via change request at an additional charge
• Admin users will also need an agent license/account to work as
an agent or supervisor
• Admin accounts are solely for administrative work
• Configuration of up to six(6) inbound voice queues;
• Configuration of audio recording
• Addition of callback in queue to call
• Addition of agent voicemail
• Addition of Customer provided prompts,greetings,or messages
to call handling flow in English only
• Administration and assignment of role profiles;
• Administration of up to five(5)disposition codes;
• Administration of up to five (5)unavailable codes;
• Administration of up to five (5) inbound telephone numbers;
• Administration and configuration of customer Hours of Operations(H00);
• Up to two(2) IVRH00;
• Up to two(2)queue HOO
MNI Agreement Implementation Cloud Services SOW
• Native reporting functionality for the Contact Center agents and
supervisors
• Custom report creation is not included in this proposal
S. Maverick Networks, Inc.Training Services
5.1. Admin Training—Maverick Networks, Inc. Professional Services will provide resources to
complete the following:
I. Up to three (3) hours of remote admintraining
ii. Sessions cover the following:
a. Building, activating, disabling and deleting users;
b. Managing user settings with role,templates,and User groups (if applicable);
c. Managing system setup and maintenance via the Admin Portal including phone
company info, caller ID,and directory assistance;
d. Managing phones and numbers including assisted provisioning;
e. Call flow management;
f. Reports and call logs;and
g. Familiarization with Support/Training/Help resources
iii. Session recordings are included at no additional cost
iv. Online,self-service admin training included at no additional cost via web portal.
a. Webinars&Videos,Getting Started Tutorials, and UserGuides
V. Custom admin training, documentation,and videos available at an additional cost via
executed Change Order
vi. Additional admin sessions are available to the customer via Change Request at an additional
charge
vii. Helpdesk training sessions are available to the customer at an additional cost via executed
Change Order
5.2. End User Training-Maverick Networks, Inc. Professional Services will provide resources to
complete the following:
I. Up to Five(5),one-hour training sessions:
a. Standard End User
b. Train the Trainer(Standard End User)
c. Exec Assistant/Front Desk
d. Remote User
ii. Session recordings included at no additional cost
iii. Online, self-service end user training included at no additionalcost
a. Webinars &Videos, Getting Started Tutorials,and UserGuides
iv. Custom end user training,documentation,and videos available at an additional cost via
change request
V. Additional end user sessions are available to the customer via Change Request at an
additional charge
5.3. Contact Center Training-Maverick Networks, Inc. Professional Services will provide resources to
complete the following:
i. Up to two (2),two-hour remote training sessions for contact center agents to be
performed during regular business hours:
a. Navigate the agent interface
b. Take inbound calls
c. Make outbound calls
MNI Agreement Implementation Cloud Services SOW
d. Familiarization of dashboards,wallboards,statistics etc.
ii. Session recordings are included at no addition al cost
6. Customer Responsibilities —The Customer is responsible for aspects not specifically included in this
Statement of Work. Out of scope itemsinclude:
I. The customers LAN/WAN infrastructure;
ii. Network minimum requirements for Maverick Networks, Inc. as a Service model;
a. Quality of Service(QoS)configuration;
b. Firewall or Access Control List (ACL)configuration;
c. Power over Ethernet (POE) port activation/configuration;
iii. Configuration and software installation on customerPCs;
IV. Decommission and disposal of any legacy equipment;
V. Customizations on individual User endpoints,or phone settings(as defined in section 3.1.v);
vi. Provide workspace for Maverick Networks, Inc.on-site personnel (as scoped);
vii. Overhead paging;
viii. Postage Machines;
ix. Credit Card or Point of Sale (POS)Machines;
X. Door buzzer or Automatic Door Controller;
A. Third party SIP phones;
Al. Headsets;
xiii. Analog Devices.
7. Customers Telephone Number Porting—The Customer is responsible for authorizing the telephone
number porting by Maverick Networks, Inc. Maverick Networks, Inc. shall provide guidance on porting
data collection, and shall assist with submission of porting request(s). This effort pertains to those
locations identified in Appendix B. Customer and Maverick Networks, Inc. agree that Maverick
Networks, Inc.is not responsible for the portability of any individual number or group of numbers and
the sign-off the Professional Services Project Completion Signoff Document shall not be withheld by
Customer for delays in the porting of the numbers.
i. Notwithstanding the above,the Maverick Networks, Inc. Project Manager, upon Customer
request,shall assist the Customer with this responsibility by performing the following tasks
for each Site:
ii. The Maverick Networks, Inc. Project Manager shall assist the Customer with the initial
submission of port requests and shall assist in up to three (3) rejections/resubmiss ions per
location or 90 days from submission,whichever occurs first;
a. Any additional port rejections will be the responsibility of the Customer;
b. Customer shall provide Maverick Networks, Inc.all appropriate Letters of
Authorization
("LOA"'s),billing information, and authorized signer for each location;
c. Porting submissions will include numbers mapped to correct route as"company"
numbers or Direct Dial phone numbers;
8. Delays and Changes- Changes to this SOW shall be made only in a mutually executed written change
order between Maverick Networks, Inc. and Customer (a "Change Order,") a sample of which is
attached as Appendix C to this SOW),outlining the requested change and the effect of such change on
the Services,including without limitation the fees and the timeline as determined by mutual agreement
of bath parties.Any delays in the performance of consulting services or delivery of deliverables caused
by Customer, including without limitation delays in completing and returning Customer documentation
required during the P&D or completing the BRD, may result in an adjustment of project timeline and
MNI Agreement Implementation Cloud Services SOW
Sage Sangiacomo
City Manager
06/24/2025
MNI Professional Services
Statement of Work for Professional Services
Appendix A
Planning and Design Location
Planning and Design Location Address(s): Up to#of Users
Remote 120
Maverick Networks, Inc. Professional
Services Statement of Work for Professional
Services Appendix B
Site Address Number Deployment Number Maximum
of Users Type of Site Days On-
Visits Site
1 TBD Remote 0 0
2 TBD Remote 0 0
3 TBD Remote 0 0
4 TBD Remote 0 0
MNI Agreement Implementation Cloud Services SOW
MNI Professional Services
Statement of Work for Professional Services
Appendix C
Change Order Form for Implementation Services
This Change Order to the Statement of Work is by and between Customer and Maverick Networks, Inc.
with the Effective Date listed below, establishes a change to the project scope or budget. By executing
this Change Order,the parties agree to the Services to be performed under the Professional Services
Statement of Work("SOW") indicated below as modified by this Change Request.
Effective Date of SOW:
Project Name: Request Date: PO Number: Quote Number:
Customer Name: Requested By: Requestor Requestor email:
Phone:
Customer Address:
Specific Details Explaining the Change:
Change 1
Ogan i : Description: Professional Services Cost:
Change Order Total:
Impact on Project Timeline and Scheduled Delivery Date:
Impact on SOW Pricing:
BY SIGNING BELOW,the Parties have each caused this Change Order to be signed and delivered by its
duly authorized representative as of the date Customer signs below(the"Effective Date").
Customer Maverick Networks Inc.`
By: By: r" 1/��-
Signed: Signed:
Title: Title: C.��
Date: Date:
MNI Agreement Implementation Cloud Services SOW