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Home My WebLink AboutGaynor Telesystems, Inc. 2024-06-28 COU No. 2324-229 ((G)) GAYNOR TELESYSTEMS Gaynor Telesystems, Inc. CORPORATE HEADQUARTERS 9650 Tanqueray Court Redding,CA 96003 PH:(530)223-2979 FAX:(530)224-9260 EMAIL: www.Gaynortelesys.com City of Ukiah 300 Seminary Ave June 28, 2024 Ukiah, Ca 95482 Site# 006227 Dear Sir and/or Madam, Your Software/Remote Labor Support will expire on 6/30/2024, for your Paxton System. We are able to continue your SOFTWARE coverage with an Annual Maintenance Agreement and System Support Plan for an annual cost of$1393.70. This agreement will cover all Software and Labor associated with the Software. We will be available for training sessions at no additional charge and have a 48-Hour Remote Response Time for normal issues and Priority Response time for all Emergency Service, which is no more than 3 hours' Remote response time. And, you as the customer make the determination as to when it is an emergency for your service issues. (Hardware is not covered) Please sign and fax the enclosed agreement to 530-224-9260 THANK YOU FOR CHOOSING GAYNOR TELESYSTEMS! Sincerely, Wanda Carter GAYNOR TELESYSTEMS, INC. ANNUAL SOFTWARE ONLY MAINTENANCE AGREEMENT (Hardware is not covered) Between GAYNOR TELESYSTEMS,INC.9650 Tanqueray Ct.,Redding,CA 96003 And City of Ukiah,300 Seminary Ave,Ukiah,Ca 95482 (PAXTON) Gaynor Telesystems,Inc.,hereby agrees to provide Customer with remote labor for the software maintenance of the above- identified system(except equipment owned by the local telephone company)located at Customer's above address and Customer agrees to pay therefore in accordance with the following terms and conditions: I. Payment—Customer agrees to pay Gaynor Telesystems, Inc. the sum of$1393.70 annually, payable in advance, plus charges for"non-replacement parts"as defined in Section 5 below and related sales taxes. 2. Term,Option to Renew—The term of this agreement shall be from 7/1/2024 until 6/30/2025,the first anniversary thereof. 3. Maintenance Obligations—Gaynor Telesystems,Inc.shall keep the system in good working condition and repair,furnish all necessary remote labor, and load the most current software backup provided by customer. Gaynor Telesystems, Inc. shall provide regular service within 48 Remote hours of Customer's request and emergency service(that is,where there has been a total failure of the system)within 3 Remote hours of Customer's request unless, in either case,prevented by war,labor trouble,civil disturbance or other cause that is beyond the control of Gaynor Telesystems,Inc. 4. Customer's Remedies for Non-Performance—In the event of a material breach of this agreement by Gaynor Telesystems, Inc.,Customer may cancel this agreement.This remedy shall be Customer's exclusive remedy,and Gaynor Telesystems, Inc. shall in no event be liable for consequential damages for commercial loss or otherwise. Customer can cancel with a 30-day notice and Gaynor will refund the remainder of the support cost based on a prorated amount for the remainder of the support term. 5. Billable Labor—Billable labor means all labor pertaining to hardware or networking issues.Billable Labor will be all labor that is not associated with the Paxton software. 6. Charge for Unnecessary Calls—In the event Customer calls for service and it is determined that there is no fault with the equipment covered under this agreement,Customer may be charged for the time involved. 7. Cancellation for Unauthorized Work—In the event Customer has work on the system done by non-manufacturer certified technicians or non-Gaynor Telesystems Inc. technicians, at Gaynor Telesystems Inc.'s sole option, this agreement may be declared void, the Customer will be notified of this election and no refunds shall be due to Customer and no obligation to work on the system further shall attach to Gaynor Telesystems Inc. 8. Prevailing wage addendum applies to this agreement. 9. Gaynor Telesystems,Inc will maintain insurance per city's STD insurance requirement for contractors. Customer must always have UPS protection to have system covered under this maintenance agreement. GAYNOR TELESYSTEMS,INC. City of Ukiah ------ ------------- ------------------------------- Acc ed y( ease sign) Accepted by(please sign) E,6f 0 City Manager Title Title Jul 2, 2024 ......I/_2 y__________________________________________ ___ ________________-_______________________________________ Date Date System Support Plan Gaynor Telesystems, Inc., will furnish remote labor and Software (Hardware is not covered) to keep the system in good working order per the attached Maintenance Agreement dated 7/1/2024 for The City of Ukiah: Paxton System o In addition, Client will also receive: 0 3 Hour Remote response for EMERGENCY and Priority Situations 0 48 Hour Remote Response for Normal Service 0 72 Hour Response for Moves,Adds and Changes with appointment given. (Contingent upon parts availability) o Reduced Labor rate for all MAC(billable) work. Labor will be billed at reduced rate from standard billing rate and there will be no trip charge, if applicable. Waiver of$150.00 Emergency Call Fee. o Free Help Desk 0 5 Hours Complimentary End User Training Annually (does not accumulate or roll over) Agreed: City Manager M.J.Gavmr Client Title President Gaynor Tele ems, Inc.