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Home My WebLink AboutIWorQ Systems 2024-01-22 CoU#2324-127 ATTACHMENT 1 www.iworq.com Nor � IWORQ SERVICE(S) AGREEMENT For iWorQ application(s) and service(s) Ukiah hereafter known as("Customer"), enters into THIS SERVICE(S)AGREEMENT("Agreement") with iWorQ Systems Inc. ("iWorQ") with its principal place of business 1125 West 400 North, Suite 102, Logan, Utah 84321. 1. SOFTWARE AS A SERVICE (SaaS) TERMS OF ACCESS: iWorQ grants Customer a non-exclusive, non-transferable limited access to use iWorQ service(s), application(s) on iWorQ's authorize website for the fee(s) and terms listed in Appendix A.This agreement will govern all application(s) and service(s) listed in the Appendix A. 2. CUSTOMER RESPONSIBILITY: Customer acknowledges that they are receiving only a limited subscription to use the application(s), service(s), and related documentation, if any,and shall obtain no titles,ownership nor any rights in or to the application(s), service(s), and related documentation, all of which title and rights shall remain with iWorQ. Customer shall not permit any user to reproduce, copy, or reverse engineer any of the application(s), service(s) and related documentation, iWorQ is not responsible for the content entered into iWorQ's database or uploaded as a document or image.Access to iWorQ can not be used to record personal or confidential information such as driver license numbers, social security numbers, financial data, credit card information or upload any images or documents considered personal or confidential. 3. TRAINING AND IMPLEMENTATION: Customer agrees to provide the time, resources, and personnel to implement iWorQ's service(s) and application(s). iWorQ will assign a senior account manager and an account management team to implement service(s) and application(s). Typical implementation will take less than 60 days. iWorQ account managers will call twice per week, provide remote training once per week, and send weekly summary emails to the customer implementation team. iWorQ can provide project management and implementation document upon request. iWorQ will do ONE import of the Customer's data.This import consists of importing data, sent by the Customer, in an electronic relational database format. Customer must have clear ownership of all forms, letters, inspections, checklists, and data sent to iWorQ. iWorQ Systems, P.O. Box 3784, Logan, Utah,84323 a� www.iworq.com Nor 4. CUSTOMER DATA: Customer data will be stored on AWS GovCloud. iWorQ will use commercially reasonable efforts to backup, store and manage Customer data. iWorQ does backups twice per week and offsite backups twice per week.The subscription will renew each year on the anniversary date of this Agreement unless terminated (see 7.TERMINATION). Customer can run reports and export data from iWorQ application(s) at any time. Customer can pay iWorQ for additional data management service(s), onsite backups, application(s) and other service(s). Data upload and storage is provided to every Customer.This includes uploading files up to 3MB and 10 GB of managed data storage on AWS GovCloud. Additional upload file sizes and managed data storage sizes can be provided based on the application(s) and service(s) listed in Appendix A. 5. CUSTOMER SUPPORT: Customer support and training are FREE and available Monday-Friday,from 6:00 A.M. to 5:00 P.M. MST, for any authorized user with a login. iWorQ provides unlimited remote Customer training (through webinars), phone support, help files, and documentation. Basic support request is typically handled the same day. iWorQ provides"Service NOT Software". 6. BILLING: iWorQ will invoice Customer on an annual basis. iWorQ will send invoice by mail and by email to the address(s) listed in Appendix A. Terms of the invoice are net 30 days. Any billing changes will require that a new Service(s)Agreement be signed by Customer. Any additional costs imposed by the Customer including business licenses, fees, or taxes will be added to the Customer's invoice yearly. Support and services fees may increase in subsequent years, but will increase no more than 5% per year. 7. TERMINATION: Either party may terminate this agreement, after the initial 3-YEAR TERM, without cause if the terminating party gives the other party sixty(60) days written notice. Should Customer terminate any application(s) and or service(s) the remaining balance will immediately become due. Should Customer terminate any part of the application(s) and or service(s) a new Service(s) Agreement will need to be signed. Upon termination Q.TERMINATION), iWorQ will discontinue all application(s) and or service(s) under this Agreement; iWorQ will provide customer with an electronic copy of all of Customer's data, if requested by the Customer(within 3-5 business days). During the term of the Agreement, the Customer may request a copy of all of Customer's data for a cost of no more than $2500; and all provisions of this Agreement will continue. iWorQ Systems, P.O. Box 3784, Logan, Utah,84323 a� www.iworq.com iwor f, 8. ACCEPTABLE USE: Customer represents and warrants that the application(s) and service(s) will only be used for lawful purposes, in a manner allowed by law, and in accordance with reasonable operating rules, and policies, terms, and procedures. iWorQ may restrict access to users upon misuse of application(s) and service(s). 9. MISCELLANEOUS PROVISIONS: This Agreement will be governed by and construed in accordance with the laws of the State of Utah. 10. CUSTOMER IMPLEMENTATION INFORMATION: Primary implementation Contact l '�(:t �� Title S2lnior hcJ s-}- Office Phone 707—46-24'Mo Cell Email Secondary Implementation Contact SeA r Title r Office Phone Cell Email 11. CUSTOMER BILLING INFORMATION: Billing Contact CW CDC I)�' -CoM Title Office Phone Cell Email PO# (if required)Tax Exempt ID# 12. ACCEPTANCE: The effective date of this Agreement is listed below. Authorized representative of Customer and iWorQ have read the Agreement and agree and accept all the terms. Signature 57_1 Effective Date: J a n 22� 2024 Printed Name Sage Sangiacomo Title City Manager Office Number 707-463-6217 Cell Number iWorQ Systems, P.O. Box 3784, Logan, Utah,84323 a� .r iWorQ Cost Proposal Ukiah Population- 16607 300 Seminary Avenue Prepared by: Garyn Perrett Ukiah, CA 95482 Annual Subscription Fees A0nlic9imW and ServiceW. Package Price Billing Work Management $9,500. $8,000.00 Annual -Available on any computer,tablet,or mobile device using Chrome browser -Track and manage work by location with OpenStreetMap -Work order scheduling and templates -Track inventory,parts,material -Configurable dashboard, fields,and reports Sewer Management 54,500.00$2,000.00 Annual -Track location, inspections,maintenance,and work orders(Work Management needed) -Asset layers on OpenStreetMap(Lines,Manholes,Pumps etc.) -Track up to 3 asset types -Set maintenance,inspection,and work order schedules *Available on any computer,tablet,or mobile device using Chrome browser browser *OpenStreetMap—Ability to track point and line layers * Quarterly GIS Updates * Configurable dashboard, fields,and reports Water Management S4,500.80$2,000.00 Annual -Track location, inspections,maintenance,and work orders(Work Management needed) -Track up to 3 asset types -Set maintenance, inspection,and work order schedules *Available on any computer,tablet,or mobile device using Chrome browser browser *OpenStreetMap—Ability to track point and line layers * Quarterly GIS Updates *Configurable dashboard, fields,and reports Sign Management 5-1000.00$2,000.00 Annual -Available on any computer,tablet,or mobile device using Chrome browser -Coordinates and sign location with OpenStreetMap - MUTCD images and library - Perform condition assessments and track retro-reflectivity ratings Cross Connection Management 55,000.00$3,750.00 Annual -Available on any computer,tablet,or mobile device using Chrome browser -Includes Portal for testers to submit results online -Ability to upload and record test results -Generate and send reminder letters -Includes Premium Data Package,25MG upload size and I OOGB of storage -Store pictures,documents,survey results and device information Onsite Backup $1,000. $750.00 Annual -iWorQ will send a*.BAK on a scheduled basis to an FTP server maintained by the customer. Frequency listed under note IV. Citizen Engagement $2500.00$1,500.00 Annual Package includes: *Citizen Engagement -Drive citizen satisfaction,streamline communication and reduce overhead costs. -Allow citizens&employees to submit problems, including photos and locations,links to agency website,and seamlessly access those items in the iWorQ software through the Online Portal. - Includes premium data package(25MB file upload size and 100GB total storage). Subscription Fee Total(This amount will be invoiced each year) $20,750.00 One-Time Setup, GIS integration, and Data Conversion Fees Service(). Full Price Cost Package Price Billing Implementation and Setup cost year I $4 $0 Year One NOTES SERVICE(S) DESCRIPTION I. Invoice for the (Annual Subscription Fee Total +One-Time Total) will be sent out 2 weeks after signature and Effective Date [I. This subscription Fee and Agreement have been provided at the Customer's request and is valid for 25 days III. This cost proposal cannot be disclosed or used to compete with other companies. IV. Changes requested by Ukiah. New Agreement required.