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Home My WebLink AboutIBM 2018-07-12 Statement of Work for ServiceEEite Both of us agree to add the following Services as part of our ServiceEtite contract. Service Extension Support Notwithstanding the IBM Software Maintenance terms of the ServioeEl to contract or Passport Advantage Agreement as applicable,the following terms govem Service Extension Support. 1. Scope of Work Service Extension Support(Service)includes remote assistance(from IBM's support center or by electronic access as specified below)in response to problems discovered after a Product reaches end of service.This Service does not indude preventive service,or the provision of patches,bypasses, or fixes designed to address security. Product-specific terms are in Appendix A.Unless otherwise specified in Appendix A,default Service includes usage,known defect,and newly dis- covered defect support as described below.IBM Software Maintenance or IBM Passport Advantage coverage are prerequisites for this Service. 1.1 Usage and Known Defect Support IBM will provide assistance for routine,short-duration installation and usage(how-to)questions and code related questions.IBM will also assist on supported product known defects for which corrective service information and fixes are available. 1.2 New Defect Support If the supported Product contains defects such that it does not conform to Program specifications when property used in the supported operating system environment forwhich the Program was designed,IBM will attempt to provide a corrective restriction,bypass,or fix package,that may require prerequisite or co-requisite fix packages.IBM may determine that a resolution is not feasible due to size,complexity,or risk factors associated with code implementation and dependent architectural modifications.Any fix is provided at the then-current maintenance level for the supported Product. 2. Client Responsibilities Client agrees to install fix packages to update software to assist with problem resolution.If the fix package does not pass Client's test,IBM will use reasonable efforts to re-work the problem.Client will maintain IBM Software Maintenance or IBM Passport Advantage coverage as appropriate for the given Product. 3. Termination IBM may withdraw this Service upon three months'written notice.Client may terminate the Service upon one month's written notice,after the Service has been in effect for at least two months for each of the Eligible Machines and supported Products.Client will receive a credit for any remaining prepaid period associated with the terminated Service.This Service does not automatically renew. Appendix A: Product Specific Terms A-1:AIX,ISIOS and IBM i Refer to the supported Products listing for supported product and end of service details at www.ibm.corrdservices/suoline/products! Any newly acquired Eligible Machines and supported Products may be added upon written request,and once accepted by IBM will be reflected in the Schedule and may result in changes to the charge for this Service. A-2:Licensed Program Products The following support is covered for AIX Licensed Program Products(LPPs)and IBM i LPPs.Refer to the supported products listing for supported product and end of service details at .ibm.comiservicestspplinetproductsl Any newly acquired Eligible Machines and supported products may be added upon written request,and once accepted by IBM will be reflected in the Schedule and may result in changes to the charge for this Service. A-2a:AIX Usage and Known Defect Support for(LPPs)Option If Client has chosen full shift hours of coverage,IBM will use commercially reasonable efforts to respond to all other service calls within fore hours. A-21b:AIX New Defect Support for(LPPs)Option Z125-7228-24 05-2018 -o-11ract AL79BB(prepared 071212018 17:42 AVLISAS)I Print Control Number 01 Page 1 of 2 1L IBM will provide new defect assistance for Severity 1 and Severity 2 problems on supported Products for whit r ienf•is en'tilled to receive support under the terms of the IBM Program license A-3: Lotus Notes/Domino V8.0.0 The following third party components are excluded from this support: (1) Java(SUN) (2) JavaScript(Netscape) (3) KeyView(Verity/Autonomy) (4) Simple Network Management Protocol(SNMP)(Peer NetworkslBMC). A-4:Tivoli Workload SchedulerV8.4.0 Support for Products running on unsupported operating systems(OS)is limited to technical assistance and existing fixes to known problems.Defects must be reproduced on a supported platform in order to be investigated.If a problem is identified in an OS or database platform that has reached end of service.Client must work with the associated vendor for support.This Service does not add support for new platforms or operating systems that were not supported prior to the Product's end of service date. IBM's Data Processing Addendum(DPA)at hftp:liibm.com/daa-and the DPA Exhibit at httns:ltww.w.ibm.com/mysupporUs/articl9/sul2i2ort-i3rivacy apply and supplement the Agreement,if and to the extent the European General Data Protection Regulation(EU120161679)applies to Client Personal Data,as described in the DPA. This Statement of Work,its applicable Transaction Documents,applicable Attachments,and the Agreement in effect between us comprise the complete agreement regarding the Services described and replace any prior oral or written communications between Client and IBM.Each party accepts the terms of this Statement of Work by signing this Statement of Work by hand or,where recognized by law,electronically. As used in this Statement of Work,"Client","Customer",'you'and'your'refer to the contracting entity identified below. Agreed to: Agreed to: CITY OF UKIAH(Client) International Business Machines Corporation(IBM) By By Authorized signature Authorized signature Name(type or print): &M-C-5-r,r, p Name(type or print) Date: Date. Enterprise number.01802228 Reference Attachment number.MA127GO Statement of Work number AL79BB Enterprise address: IBM address: CITY OF UKIAH IBM CORPORATION 300 SEMINARY AVE 6303 BARFIELD RD NE UKIAH CA 95482-5400 ATLANTA.GA 30328-4233 Z126-7228-24 05-20f 8 contract AL798B(prepared 07/12/2018 17A2 AVLISAS)1 Print Control Number 01 Page 2 of 2 Purchase Order Ci iak Fiscal Year 2019 Page 1 of 1 l'HI$,F#UMi3ER;lA�l3TgppM7N 1M7C . PAGICIkOM AND BHIPP�Mb&; CITY OF UKIAH Purchase 45534�-00 ATTN: ACCOUNTS PAYABLE L 300 SEMINARY AVENUE UKIAH, CA 95482 Delivery must be made within T doors of specified destination. 0 CHOUINARD & MYHRE INC S CITY OF UKIAH -ANNEX PO BOX 636 H 411 W CLAY STREET N COTATI CA 94931 1 UKIAH CA 95482 D 0 T R 4L�h4r Vandalghlulrlbor 415-897-5341 Seth Strader 07/11/2018 07/13/2018 Refereno� t g�� lls Locakn ales 7aii RatB N30 INFORMATION TECHNOLOGY 0.000 Jto =j Qty 111111clExtb"N Prim 1 SOFTWARE MAINTENANCE 1.0 EACH $367.680 $367.68 SE FOR IBM I V7R1 - PER PROC 7/13/18 TO 1015/18 24X7 COVERAGE REF REQ E36639(SS) PER INV DATED 7 9118 By Purchasing su rvisor VENDOR COPY NO 367.68