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HomeMy WebLinkAboutLanguage Line Services, Inc. 2019-09-121 Language Line Services, In cou No. 161 a-- ' 1 Statement of Work LanguageLine® Phones"' Interpreting (LLS index National IPA Contract #R180703 West) City of Ukiah Cust 26041 (per LLS Index) This Statement of Work is subject to the Master Service Agreement between you, the Customer ("Customer" or "you") and Language Line Services, Inc. ("Company"). This document is the sole document that reflects pricing for these services, and must be signed by an authorized representative from you, the Customer. Pricing is only final upon a signature by an authorized officer of Language Line Services. Pricing changes, if any, will be made on next full monthly billing cycle. 1. PRICE PER MINUTE. Price per minute is based on the language requested. Price per minute does not include international call fees. 2. ENROLLMENT AND SETUP PACKAGES - One time setup charge per Customer (waived) $2-7.5419 - Fee for each subsequent Client Identification Number with corresponding statement (waived) $ 3. CLIENT IDENTIFICATION NUMBER. Monthly minimum charge per Client Identification Number (waived) $100.O0 4. PLATFORM ACCESS CHARGE. Platform access per call (waived) s$9-25 5. LONG DISTANCE DIAL OUT. Long distance dial out charge applied per dial out (in addition to per minute charges) (waived) des 6. PAPER INVOICE CHARGE. Electronic invoices are provided free of charge. If paper invoices are preferred, fees apply $1.75(waived) 7. FINANCE CHARGE. Finance charges are applied to any past due balances. Interest will accrue from the date on which payment is due at a rate equal to the lesser of 1.5% per month or the maximum rate permitted by applicable law. 8. FCC SURCHARGE AND FEES. Fees that Language Line Services has or will pay to these third parties: surcharges, fees, taxes, payments to the Universal Service Administrative Company (USAC). 9. OPTIONAL TRAINING ASSISTANCE AND MATERIALS - Customized reference and support materials development (per hour) $179.00 - Training/awareness assistance (on site per day/per trainer $500.00 10. OPTIONAL CUSTOMIZED REPORT CONFIGURATION - Report setup (per hour) $250.00 - Report maintenance (monthly) $30.00 11. OPTIONAL INTERPRETER APPOINTMENT AT SPECIFIC TIME - Applied per appointment $100.00 Cancellation per appointment will be charge $200 for any missed appointment $200.00 Per Minute Usage Fees for LanguageLine® Phone Interpreting and InSight Audio Interpreting The person signing this agreement certifies that such person has read, and acknowledged all terms and conditions, that he or she has read and understands all of the terms and conditions and is fully authorized to execute this Agreement on behalf of and bind the Customer to all its terms and conditions. Both parties agree the delivery of the signed service agreement by facsimile or e-mail shall have the same force and effect of execution and delivery as the original signature. Customer Language Line Services, Inc. Accepted and agreed to date: Accepted and agreed to date: Signature: w Print Name: y% c4.COIM d Signature: Bonaventura A. Cavaliere ® 2019 Language Line Services, Inc. • One Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 • www.LanguageLine.com • CONFIDENTIAL INFORMATION • REV 06.17.19 1 1 Spanish $0.64 2 Chinese (Mandarin and Cantonese), French, Japanese, Polish, Russian, and Vietnamese $0.69 3 Armenian, Cambodian, German, Haitian Creole, Italian, Korean, and Portuguese $0.69 4 Farsi, Tagalog, Thai, Urdu, and all other languages $0.69 The person signing this agreement certifies that such person has read, and acknowledged all terms and conditions, that he or she has read and understands all of the terms and conditions and is fully authorized to execute this Agreement on behalf of and bind the Customer to all its terms and conditions. Both parties agree the delivery of the signed service agreement by facsimile or e-mail shall have the same force and effect of execution and delivery as the original signature. Customer Language Line Services, Inc. Accepted and agreed to date: Accepted and agreed to date: Signature: w Print Name: y% c4.COIM d Signature: Bonaventura A. Cavaliere ® 2019 Language Line Services, Inc. • One Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 • www.LanguageLine.com • CONFIDENTIAL INFORMATION • REV 06.17.19 1 Language Line Services, In Statement of Work LanguageLine® Phones"' Interpreting Title: CFO C 2019 Language Line Services, Inc. • One Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 • www.Languageline.com • CONFIDENTIAL INFORMATION • REV 06.17.19 2 Language Line Services, Inc Attachment B Client Contact Information ENTERPRISE CONTRACT: NYes ❑No INITIAL TERM: per National IPA Contract #R180703 CUSTOMER NUMBER: _26041 (per LLS Index System) CUSTOMER NAME (Parent Company): National IPA Contract #R180703 West CLIENT NAME (Affiliate): City of Ukiah Please complete both pages of this Attachment B and send a copy of it, the signed Agreement, a copy of your W-9 and if applicable a copy of your tax exempt certificate to Language Line Services, Inc., Attn: Contract Administration Department, 1 Lower Ragsdale Drive Building 2, Monterey, CA 93940. OPERATIONS CONTACT (person involved with actual use or determining authorized users of account) Name w/ Salutation: Mute, S�rnc so1n Telephone: `? t 7 _ 4 Ri _ sT Title: p 0JtiCL..t- c4 I. 6�Sr.1r Fax: EMail:-y S'IrrccS,3�n Ci�O�vkiGh•cowl Address: SO0 triCer SerYi City. State. Zip/Postal Code: U k c . C A rl * 4 V BILLING CONTACT D Same as operations contact Name w/ Salutation: v %' Qv 1 ice {JcS rificso Title: �•�� �` � V,CzS Spc0. I ;$+ Telephone: *-70.-7 _t f s-7 ( 6 ` Fax: 1 E -Mail: CArc,„Stetc. o C i +�yc Uk'�c� . L o►1n City. State. Zip/Postal Code: v r c,\1, C L Cl 54 $Z Address: 300 sexr'it! TRAINING CONTACT (if applicable) ❑Same as billing contact El Same as operations contact Name w/ Salutation: Title: Telephone: Fax: E -Mail: Address: City. State. Zip/Postal Code: © 2017 Language Line Services, Inc. CONFIDENTIAL INFORMATION One Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 www.LanguageLine.com • REV 03 20 2017 Page 1 Language Line Services, Inc Attachment B Client Contact Information The number of employees who will be trained to use the interpreter service (estimated): Standard Industry Classification (SIC Code), if known Tax Exempt: XNo ❑ Yes. If ves, please include a copy of tax exempt letter or certificate with application. If applicable please include a copy of your Purchase Order and/or provide PO #: - I�Yo i(cif 1-0 Vduc..c c, ink-r.c4- # la2o(1f Your prompt return of this form and the signed Service Agreement (if applicable) will ensure a speedy activation of your account The person signing this agreement certifies that such person has read and acknowledged all terms and conditions, that he or she has read and understands all of the terms and conditions, and is fully authorized to execute this Agreement on behalf of and bind the Customer to all its terms and conditions. Both parties agree the delivery of the signed service agreement by facsimile or e-mail shall have the same force and effect of execution and delivery as the original signature. SIGNATURES City of Ukiah Language Line Services, Inc. Accepted by (signature): Accepted by (signature): Name (type or print: Name: Bonaventura A. Cavaliere U - Title (type or print: Title: CFO Date: Date: Prepared by: Phone: Rick Cummings 888 898 1471 June 21, 2019 cpc hJ Se © 2017 Language Line Services, Inc. CONFIDENTIAL INFORMATION One Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 www.LanguageLine.com • REV 03 20 2017 Page 2 Region 4 ESC Language Service Providers and Related Services TRANSLATION AND LOCALIZATION PRICING LanguageLine's Translation and localization services supports 240+ languages. TRANSLATION PRICING TIERS BOTH DIRECTIONS ENGLISH > Language & Language > ENGLISH TRANSLATION FEE (per word) 1 Spanish (US/Latin America) $0.15/word 2 Arabic, Chinese, Portuguese (Brazil), Russian, Vietnamese $0.18/word 3 Bengali, Czech, Farsi, French, German, Hindi, Hungarian, Italian, Korean, Malay, Polish, Portuguese (Portugal), Tagalog, Thai, Urdu $0.22/word 4 Albanian, Bulgarian, Estonian, Haitian Creole, Japanese, Khmer, Lao, Latvian, Lithuanian, Nepali, Slovak, Slovenian, Somali, Turkish $0.26/word All other languages $0.29/word Note: Translation fees include Translation and Editing, and are based upon the English word count ADDITIONAL PRICING COMPONENTS • Minimum charge per document translation order (Spanish) $75.00 ■ Minimum charge per document translation order (all other languages) $99.00 If Proofreading (third linguistic step when required) $60.00/hour ■ Basic layout/Formatting/Desktop Publishing $45.00/hour ! Localization Engineering Services $55.00/hour ■ In -Language recordings individual quote ■ Transcription/Translation of audio or video files individual quote Project Management 10% of overall protect cost (0.5 hr. min. @$55/hour) • Rush Fees 50% rush charge applies when an expedited delivery date is requested ■ Unless indicated otherwise, a one-hour minimum will apply to hourly services DELIVERY GUIDELINES: Because the actual number of English words is not known until the source document has been translated, turn -around commitments are based on the estimated number of English words that will be delivered, as determined in LanguageLine's best judgment before commencing work. Additional services could add extra days to a project timeline. 1 Less than 1,000 words 1 to 3 business days 1,001 to 2,500 words 4 to 6 business days 2,501 to 7,500 words 6 to 8 business days Greater than 7,501 words individual quote OTHER NOTES: ■ Business hours are Monday — Friday, 8 a.m. to 5 p.m. (Pacific Time) Requests received on weekends and holidays will be processed on the next business day. Holidays are New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving, Christmas Eve, and Christmas Day. Translation requests can be submitted to translation@Ianeuageline.com © 2018 LanguageLine Solutions •Proprietary and Confidential • www.LanguageLine.com Page 102 Region 4 ESC OVER THE PHONE INTERPRETING PRICING Over -the-Phone Interpreting Pricing SOLUTION PRICE Spanish Language $0.64 per minute Other Languages $0.69 per minute ONSITE INTERPRETING PRICING Language Service Providers and Related Services Onsite Interpreting Pricing Spanish Language American Sign Language (ASL) Other Spoke Languages Standard Hourly Rate $125.00 $125.00 $125.00 Non- Standard Hourly Rate $187.50 $187.50 $187.50 Emergency / Holiday $250.00 $250.00 $250.00 Hourly Rate D. Standard Hourly Rate: 8:00 a.m. — 5:00 p.m. local time Monday through Friday with more than one full business days' notice. Non -Standard Hourly Rate: Before 8:00 a.m. or after 5:00 p.m. local time Monday through Friday, Saturday/Sunday or assignments with less than one full business days' notice. D. Emergency/Holiday Rate: Assignments with Tess than one hour's notice or assignments on federally recognized holidays. ➢ Cancelation: Assignments canceled with less than one full business days' notice will be charged at the applicable rate for the greater of the Minimum Appointment Time or reserved time for the assignment. D. ASL —American Sign Language. D. Minimum Appointment Time: Two Hours. Time beyond Minimum Appointment Time will be billed in 15 -minute increments. ➢ Billed for the greater of time reserved or actual time, subject to the minimum. ➢ Mileage Reimbursement: Mileage reimbursement charged at prevailing IRS rate, currently $0.535 per mile. If the one-way travel exceeds 60 miles, travel time may be charged. VALUE ADD PRODUCT / SERVICES InSight Video Pricing InSight Video Pricing SOLUTION PRICE American Sign Language (ASL) $2.25 per minute Spanish Language $1.50 per minute Other Languages $1.85 per minute • 0 2018 LanguageLine Solutions •Proprietary and Confidential • www.LanguageLine.com Page 103