HomeMy WebLinkAboutInternational Business Machines (IBM) Corporation 2018-07-30== Statement of Work for ServiceEiite
� aria agree to edict firs SerNasa as pup aoosu�a oorrirad.
Service Extension Support
Not*fttahOV the 03M Software Makhtananca terns of the ServiceE to centrad or Passport Advantage Agreement, as applicable, the bNowirg Wrns
govern Ser Ace Extension Support.
1, Scope of Work
Service Extension Sauppod (Servics) includes remote assistance (from IBMs support center or by eledkanic access as spedfled bele" in response
to problems discovered awe Product rewhos end of eervioa. nhk Service does not include previa se ,ft orthe pd vMm of patches, bypaaaes.
or fbaes designed to address security.
Pmducl spedk terms ars lnAppendix A. lhhbss othervrtse spaMed in Appendix A, delay Mos khduddl�Eusage, knowvtrlafed and nehMy
owvered defect support as described below. IBM Software Makdrnance or IBM Pa=pWAOWWV ooserap are premoisites for this Service.
1.1 Usage and Known Defect Support
IBM wM provide assistance for routine. she Auralion khstalistion and usage Qkr*Io) u' timra'i 46de retgl A 4! one ISM wf11 alaa aaaist on
supported product known defogs for which corrective service Infernation 041*e2 are affable.
1.2 New Defect Support
if the supported Product contains defects such that It doss nAjPpn!orrn to PrOOM phpery used In to supported opwa&V
system orviromnent forwhiM the Program was designed. ISM+iai (lerrnpt toprlivide a carrecthre . bypass. or ilx pacluege, that may roaquke
wequbft or co-requW* fix padrages. IBM may detem w thdFift T
po sol feasfbt A spa; Complexly: or risk facdare associated with
Dodo irnplemonINI'm lowdeperoftdwchlodwd.4iinMcaftm.Am i9' ovidad at Uha lfher trronlfmghhlenanexlevel forUhrsupported Product
2. Client Responsibilities
r6
Client agrees to Install fix packages to update a aselsi lrlth txablern rembit x6i+t elf > dose not pas x2ierd's tact. IBM wN use
reasonable efforts to re -work the problem. Cneii(:aMn iihsi IBM Software mot"W bs or *M Pegt{pal Advmutags coverage as appropriate for
the Oven Product._
,y%
3. Termination"g,
IBM n►ay wiflhdrary lids Sprvirss u tfhrae rrlti s' writer nOlice. f ri yi , ft'Senem upon one month's written notice, alter the Service
has been in eflact for afthst twirl . `n"& for [i ch of the P ulacl fes upported Products. Client will reahive a credit for any remakh %
prepaid period asoeled wnh the bated Service. TNs Srbvioe daes,rha tihrta�►afleafly renew.
Appendix A: Product`Ac Terms _
A-1: AIX. WOS and Mif ir< �-
Refer to the supported Productellstkg for supppeted praducl and end of service details at
Any newly acquired BOM Msohinee and sqp6wjq#j31(oduds may be added upon written request. and once accepted by IBM will be reflected In
the Schedule and may result In changes WIN charP for finis Seniles.
A-2: Licensed Program Productft=•
The following support Is covered for AfX Licensed Program Produrds (LM) and IBM i LJPPe, Refer to the supported products NOV for supported
product and end d swWoe details at
Any newly oc*dred Eligible Madhkhss and supported products may ben upon Written request, and oboe acoepled by ISM will be refteted in
the Schedule and may result In changes to the charge for this Senior.
A -2a: AIX Usage and Known Defect Support for (LPPs) Option
N.Nerd has d wen full AM hours d ohverage, IBM wit use cornrmWW reasonable olf0' to respond to an other servioe calfs within fora
hays.
A -2b: AIX New Defect Support for (LPPe) Option
2125-7228-24 06-2018 contract ALIM (prepared 071121201817.42 AVLISAS) ! Print Cor" N o ber 01 Page 1 of 2
IBM w0prWde new defect assistance for Sewarky I and Severity 2problems on supported Products for WhINMWIi
supW under the W= of Ow IBM Program kwoe.
A-3: LOW Noft~lno V8OA
The following VArd party mqmwft are wducled from this suppOL
(1) Java (SUN)
(2) Jw4vSaW (*ftcVe)
03) KeWlew CVWWAutono"
(4) Simple N"W* Mwmgwmft Ralmd (SNN" (P4w NwIwwWWC).
A-4: TWO Worldmd gch*dulw V8AO
Support for Products pum" on wguppoftd op Wft Wom (OS)is Inrtad tedrnlad aaatstanoe end exlslhg lass to known problems. Defects
must be reproduoed an a supported pleftm In order to be investigated. If a problem Is Idendlied h an OS or database platlorm, that has madwd
wW of serAce, CW mud work with the assWated vendor for support. This Service don W add support for new pWffixm of operWq systems
VW were not supported prior 11* ft Products and of service dote.
IBM's Data P(OCON" Addermhow (DPA) at the DPA EMW at
8" and SWO~ the AreerneK qand so ft emard the European Gerw" Dole ftledon R"W kELVM&ST%applies t*C1IentPersonal
Date, as descAbed In the DPA.
This Stftwd of Work, b appit" TmnsWUon Dmmwft aW"WAft *ffwft, and 16 AWekWd in efti bab~W& comprise the complete
agroerrrerrt ragerdkg Uro Services de:albed and replace cry prior Drat or vwrtlten betwe0� Cllerrt�iid IBM.'r party accepts the tarrrrs
of ft sw~ of Work by sWft M Statement of ftit by hand of, wftro recognized by
As used h this 3lafarrrent of Work, '�Ciien!', 'Custarner, 'you' and 'jrour rafar to 1hEa�ntran;lil�4nelly �!!�'- .� �'�`•
gr"d to: AA"
Can OF UKIAH (CWM Inds nel
Qusirws�.Mjiffoi�_'alllon (IBM)
By
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Date: -rjqOj/ 5
EnWprlse mmftr. 01802228
Enterprise address:
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300 SEMINARY AVE
UKIAH CA 96482.6400
7-12&722&24 W2616
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